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South Africa’s state-owned power company, Eskom, is on a mission to recode all prepaid electricity meters before the November 24 deadline. Out of 6.9 million prepaid meters, 6.6 million have been successfully precoded, leaving 300,000 still requiring updates. This move ensures customers can continue purchasing electricity seamlessly beyond the deadline.
Eskom Group Distribution executive Monde Bala highlighted the company’s efforts to simplify the process for consumers, combining a centralized system approach with a do-it-yourself (DIY) option for meter recoding. Bala stated, “We decided to refocus our resources to precode the meters via our central systems, in addition to still promoting the do-it-yourself (DIY) approach.”
The utility urges customers to enter all previously purchased credit tokens into their meters before using the new recoding tokens. “This is crucial as old credit tokens will not function after the meter is recoded by a customer through the DIY process,” Bala emphasized. In this two-step process, precoding involves preparing the meters for the issuance of recoding tokens, while recoding itself is a DIY task.
To recode, customers whose meters have been precoded must purchase top-up prepaid electricity tokens from authorized vendors and enter these key change tokens into their meters. While the token purchasing process remains unchanged, the need for recoding marks a critical step in ensuring continuity of service.
Eskom is actively monitoring the progress of the Key Revision Number rollover through a dashboard and offers customer support via various simplified mechanisms. Step-by-step guides are accessible on multiple Eskom communication platforms, including social media, the Alfred Chatbot, and the Eskom website.
The initiative aims to provide a seamless transition for customers and prevent service disruptions. As Eskom works toward the final stretch of this ambitious recoding project, there is hope that all meters will be updated in time, ensuring continued access to electricity for all prepaid users.
Source: Eskom
Eskom Group Distribution executive Monde Bala highlighted the company’s efforts to simplify the process for consumers, combining a centralized system approach with a do-it-yourself (DIY) option for meter recoding. Bala stated, “We decided to refocus our resources to precode the meters via our central systems, in addition to still promoting the do-it-yourself (DIY) approach.”
The utility urges customers to enter all previously purchased credit tokens into their meters before using the new recoding tokens. “This is crucial as old credit tokens will not function after the meter is recoded by a customer through the DIY process,” Bala emphasized. In this two-step process, precoding involves preparing the meters for the issuance of recoding tokens, while recoding itself is a DIY task.
To recode, customers whose meters have been precoded must purchase top-up prepaid electricity tokens from authorized vendors and enter these key change tokens into their meters. While the token purchasing process remains unchanged, the need for recoding marks a critical step in ensuring continuity of service.
Eskom is actively monitoring the progress of the Key Revision Number rollover through a dashboard and offers customer support via various simplified mechanisms. Step-by-step guides are accessible on multiple Eskom communication platforms, including social media, the Alfred Chatbot, and the Eskom website.
The initiative aims to provide a seamless transition for customers and prevent service disruptions. As Eskom works toward the final stretch of this ambitious recoding project, there is hope that all meters will be updated in time, ensuring continued access to electricity for all prepaid users.
Source: Eskom
