KEY POINTS
- Ikeja Electric has begun MAP meter refunds.
- Customers can track refunds online.
- Company warns against unauthorised electrical work.
Ikeja Electric Plc has started refunding eligible customers who previously paid for electricity meters under the Meter Asset Provider programme.
The electricity distribution company announced the development during its September virtual stakeholder engagement, a monthly forum used to provide customer updates, explain operational issues and address concerns about service delivery.
Under the refund arrangement, eligible customers will receive their money through credits applied to their electricity vending transactions over the approved refund period.
Ikeja Electric said customers can monitor the progress of their refunds through its online platform using their meter number or account number.
The refund dashboard provides information including the original meter cost, number of refunds processed, monthly refund amount, total amount refunded and the date of the most recent refund.
Customers will also receive the applicable refund token through the phone number or email address registered with the electricity company.
The company advised customers who experience difficulties or have questions about their refunds to use its official complaint channels or visit the nearest Ikeja Electric undertaking office.
Company warns against unsafe electrical work
The stakeholder engagement also focused on electrical safety, with Ikeja Electric warning customers against using unauthorised or unqualified electricians.
Olaniyi Olayiwola, the company’s head of Quality, Health, Safety and Environment, said recent incidents involving unauthorised electrical activities had resulted in fatalities.
He specifically warned customers against allowing unqualified persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
Olayiwola urged customers to report anyone engaging in unsafe activities around the company’s infrastructure rather than attempting to intervene themselves.
He also advised communities to maintain adequate clearance around high-voltage power lines and avoid encroaching on electricity infrastructure and right-of-way areas.
The company said customers should rely on its recognised communication and complaint channels when seeking information or assistance.
Kingsley Okotie, head of corporate communications at Ikeja Electric, said customer engagement was intended to ensure that consumers had the information and channels needed to stay safe and resolve service-related concerns.
The company encouraged customers to report safety risks and service issues directly through its designated channels instead of relying on unauthorised individuals or unofficial sources.
The meter refund programme is expected to provide financial credits to qualifying customers who previously paid for meters under the Meter Asset Provider arrangement, while the company’s safety campaign seeks to reduce risks associated with unauthorised electrical work across its network.
