KEY POINTS
- NNPCL has launched a nationwide health insurance scheme for over 7,000 petrol station attendants.
- The company says the initiative aims to improve welfare, productivity and overall service delivery.
- Beneficiaries will have access to a broad network of hospitals across Nigeria under the NNPC HMO platform.
The Nigerian National Petroleum Company Limited has introduced a health insurance scheme designed to give thousands of service attendants across its retail stations access to affordable and reliable medical care, marking one of the company’s most expansive welfare interventions in recent years.
In a statement issued by its Chief Corporate Communications Officer, Andy Odeh, the NNPCL said the initiative is part of a broader push to improve staff welfare and raise service standards at a time when the company is trying to deepen efficiency and customer experience at the pump.
According to the company, more than 7,000 attendants will be registered under the new Attendants’ Health Insurance Scheme, developed by NNPC Retail Limited in partnership with NNPC HMO. The rollout was formally announced at the NNPC Mega Station in Abuja.
Baba-Shettima Kukawa, Executive Director for Retail Operations and Mobility, who represented the Managing Director of NNPC Retail, Huub Stokman, said the scheme represents a major step forward in how the company treats its frontline staff, describing station attendants as the first and most frequent point of contact for millions of customers nationwide.
He explained that NNPCL has created what it calls an Attendant Framework, a structured welfare plan aimed at supporting the physical, emotional and professional well-being of retail workers who often operate under significant pressure.
Insurance Scheme Positioned as Productivity Tool to Strengthen NNPCL’s Retail Operations
Kukawa said the HMO inclusion is not meant to be a simple welfare gesture but part of a larger strategy to improve output, strengthen day-to-day operations and build a more motivated workforce. He noted that service excellence has become a defining competitive factor in Nigeria’s fuel retail market, making investment in personnel a commercial necessity.
The representative of NNPC HMO, Deputy Director of Information Technology, Ademola Adebusuyi, said the health insurance plan connects attendants to a nationwide network of hospitals able to offer consistent and quality medical care. He encouraged beneficiaries to use the opportunity fully, stressing that access to healthcare remains central to productivity and workplace safety.
Adebusuyi added that the scheme was deliberately structured to ensure that attendants stationed in remote areas receive the same quality of care as those in more accessible urban locations.
At the launch, Dorcas Luke Onyeche, a customer service attendant at the NNPC Retail Mega Station in Abuja, said the scheme had already boosted morale among colleagues, adding that it would help workers feel valued and supported, especially during emergencies.
She said that, with health insurance now secured, attendants could focus better on their work, confident that the organisation stands behind them.
The initiative is expected to serve as a template for broader reforms across the NNPCL’s retail arm as it attempts to standardise service delivery nationwide and reinforce customer trust in a period of increased competition and economic pressure.
